Complaints Handling
If you are unhappy for any reason with the service that has been provided (including in relation to a bill we have submitted), please contact Paul Golding (at p.golding@trglaw.com or on 01483 730303) as soon as possible, who will endeavour to resolve the matter amicably. If you wish to contact someone other than Paul, please contact Tracey Tarrant, at t.tarrant@trglaw.com or on 01273 277429). If you would like to make a formal complaint, then you can read our full complaints procedure here: TRG Law Complaints Handling Policy.
What to do if we cannot resolve your complaint
We are obliged to inform all clients that their right to make any complaint about our services should be made to the Legal Ombudsman. Please therefore note:
- Whilst in the first instance, clients should bring any complaint to the directors as set out above, if you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint.
- The contact details for the Legal Ombudsman are:
address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, United Kingdom
tel: +44 (0) 300 555 0333
- Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.
What to do if you are unhappy with our behaviour
Complaints (such as reporting someone's behaviour) may also be made directly to the Solicitors Regulation Authority (“SRA”). See www.sra.org.uk/consumers/problems/report-solicitor.page for more details or you can access the SRA website directly by clicking on the Solicitors Regulation Authority logo on the home page of our website (www.trglaw.com).
If you have any queries with regard to our complaints handling procedure, then please do not hesitate to contact the director who usually handles your matters or contact us at info@TRGlaw.com